FAQ – Aurora Edge Ltd
Q1: Which countries do you ship to?
A: We currently ship to the USA and Canada only.
Q2: How long does delivery take?
A: Delivery usually takes 7–15 business days, depending on your location.
Q3: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to track your package.
Q4: What is your return policy?
A: We accept returns within 14 days of receiving your order. Products must be unused and in original packaging. Please refer to our Refund / Return Policy for more details.
Q5: Do you offer refunds?
A: Yes, approved returns will be refunded to your original payment method within 5–7 business days after inspection.
Q6: How can I contact customer support?
A: You can reach us at auroraedgeltd@gmail.com for any inquiries or support.
Q7: Can I cancel my order?
A: Orders can be cancelled within 24 hours of placing them. After that, the order may already be processed for shipping.
Q8: Are my payment details secure?
A: Yes, all payments are processed securely through Shopify and trusted payment partners.